Customer Care FAQs
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How can I contact you?
We’re happy to help with product questions or an existing order. Email hello@willowdriftcottage.com. If you’re asking about an order, please include your order number so we can help more easily.
When will my order ship?
Processing times can vary by item. Pieces we inspect and hand-pack need an additional 2–3 business days before shipment. For questions about a specific item’s timing, please contact us before ordering.
Will everything arrive together?
Some pieces ship from Willow Drift Cottage, while others ship directly from our suppliers. If your order includes items from different locations, they may arrive in separate packages.
What if something is wrong with my order?
Please email hello@willowdriftcottage.com with your order number and a description of the issue. If an item arrives damaged or you receive the wrong item, include photos of the item and packaging so we can look into it.